Work orders: from the request to the field crew, and from the crew to a close-out with evidence
Every job in the street has an order: what to do, where, who goes, with which materials and when it was finished. The department sees its workload, the crew sees its day, and the resident gets the close-out.
Between a request being received and a crew resolving it there is a sheet of paper, a radio call or a message to the foreman. Nobody knows how many jobs are pending, which got done or what each one cost. Govlink™’s Work Orders module is the record of that stretch, connected to the requests coming in and to the warehouse that supplies them.
What gets lost between the request and the crew
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The backlog lives in the foreman’s head
The day’s jobs are handed out in the morning, from memory or on paper. Whatever did not make it today does not exist until someone reports it again.
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Nobody knows whether it got done
The crew came back, but what was resolved and what was left half-done is told by word of mouth. The request stays open or gets closed without anyone having seen it.
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Materials leave without a record
Bags of mix, light fixtures, pipe: they are pulled from the warehouse for “a job” and nobody knows which. Inventory does not reconcile and cost per job is a mystery.
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Workload cannot be planned
How many open orders each department has, how long they take, which crew is overloaded. Without that, decisions go by urgency and by who shouts loudest.
How a work order moves through Govlink™
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It starts from a request or is created by hand
A service request that needs a crew becomes a work order in one click, with the photo, location and history already loaded. Scheduled jobs —tree trimming, pothole patching by zone— are created by the department.
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It is assigned to a crew, with a date and priority
The department lead assigns it to a crew or a person, sets the priority and the target date. The crew sees its orders for the day, sorted, on a map.
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It is carried out and materials are logged
The crew marks the order in progress, logs which materials it used —deducted from the warehouse— and what was left pending if it could not finish.
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It closes with evidence and notifies the resident
A photo of the finished job, the time and who closed it. The originating request closes on its own and the resident is notified that their request was resolved.
What changes for Public Works and Streets
Workload, in view
Open, in-progress and closed orders by department, crew, type and zone. Average time to resolution, overdue jobs, overloaded crews. The day gets planned with data.
Cost per job, for the first time
Every order has its materials and its hours. What it costs to patch a pothole, replace a fixture or trim a block stops being an estimate.
History by asset and by place
The order is linked to the asset file and the location. You can see which fixture was replaced three times and which corner gets patched every winter.
Crews work from their phones
See the day’s orders, mark them in progress, log materials and close with a photo, from the street. No trip back to the yard to fill out a report.
Which Govlink™ modules it works with
- Service requests: the natural intake for unscheduled work orders.
- Inventory and warehouse: each order’s materials are deducted from the warehouse that supplies them.
- Digital records: when the job is part of a capital project or contract, the order links to its record.
- Reports and analytics: workload, times and costs by department and crew.
- Official communications: the close-out notice to the resident who reported.
See how your crews would work with Govlink™
- Work orders created from service requests or scheduled by the department.
- Assignment to crews with priority, date and map.
- Materials logged per order and deducted from the warehouse.
- Close-out with a photo and automatic notice to the resident.
Govlink™ does not add crews: it makes the ones you have know what to do, the department know what they did, and the resident know it got done.
Request a demo and we will follow one order from the request to close-out, materials included.
