Quick guide to understanding Govlink™
Frequently asked questions about Govlink™
What is Govlink™?
Govlink™ is a comprehensive digitization suite designed specifically for the Public Administration. It allows public organizations of different characteristics and sizes to digitizing formalities, files, signatures and official notifications, reducing excessive bureaucracy, costs and administrative time.
Why is it an "integral suite"?
It is a “suite” because it is a platform with multiple modules:
- A system of Dynamic Procedures (each organization can build its own procedures and formalities).
- Different pre-assembled modules with advanced functions, based on logics that are repeated in multiple public agencies.
- A secure single sign-on method that integrates with other agency systems.
It is “integral” because, with the same product (Govlink), it is solved:
- The internal management of the organization (digitizes inside)
- The citizen digitalization (through the Citizen Self-Management Portal included with Govlink or through the Citizen App).
What can I digitize with Govlink™?
With Govlink™ you can digitalize the operational management of your organization and the relationship with citizens.
For example:
Internal management
- Digital Records: allows you to completely eliminate the use of paper.
- Operational management of citizen procedures (today most organizations do not have a digital operational management system).
- Creation of new digital procedures (gives autonomy to the organization).
- Citizen Reports (allows to manage citizen demand originating from different media (social networks, Self-Management portal, website, phone calls, WhatsApp, SMS, e-mail, etc).
- Management of Licenses, Permits and Urban Permits (reception of applications, approval, rejection, request of information to the Citizen, etc).
- Issuance of certificates.
- Signature of documents with Digital Signature or Electronic Signature.
Relationship with Citizenship
- Citizen Self-management Portal (requests, follow-up of procedures and formalities, citizen profile, etc.).
- Citizen App.
- Integration with multiple citizen service channels.
- Notifications and official communications via email, WhatsApp and/or SMS.
What is Govlink™ used for?
- So that a citizen does not have to present the same documentation 10 times during the completion of a procedure.
- To improve the relationship between Citizenship and Public Administration.
- To make the internal management of documentation more efficient.
- To ensure safe processes with 100% traceability.
- So that a Citizen does not have to personally go to a public building on a mandatory basis.
- To mitigate excessive or unnecessary bureaucracy.
- To save budget by reducing or eliminating spending on:
- Paper
- Ink
- Office supplies
- Archiving services or rental of buildings for archiving
- Fuel for documentation transfer and more.
Why is Govlink™ more important than ever?
Governments around the world are creating areas dedicated to reviewing, simplifying and digitizing their own operations.
The recurring agenda is clear: do more with less, reduce bureaucracy and improve state efficiency. And in that a tool like Govlink™ is paramount.
While many talk about modernization and innovation, Govlink™ makes it possible because it enables:
- Digitization of procedures, files and signatures
- Automate processes
- Eliminate redundant steps
- Centralize information
- Connect areas that previously worked in isolation
- Save time, paper and budget.
On average, a public agency up to 70 % reduction in paper usage and 50 % reduction in internal processing times in the first six months.
Govlink is not just software, is the digital infrastructure that governments need to be efficient and smart.. It allows us to deliver on transformation promises, demonstrate rapid results and leave installed capacity for the future.
That is why this moment is a unique opportunity: while the whole world is redesigning the state, we we have the tool that makes it possible.
It is not only about digitizing procedures, but also about enabling the State to advance in efficiency and improve service to citizens. It is the concrete tool that efficient governments are looking for.
What type of Public Administrations can implement Govlink™?
- Local governments/Municipalities
- Provincial/state governments
- Ministries or Agencies
- Judiciary
- Legislative Power
- Security Forces
- Armed Forces
- Educational organizations
- Health agencies
Although Govlink was designed for the public sector, it can also be implemented by the private sector and there are even cases where it is used for:
- Customer/user support
- Documentation management
- User management
- Signature of documents
- Issuance of certificates
What sets Govlink™ apart from other systems?
The focus of Govlink™ is on 3 axes:
- Autonomy: allows to configure the tool, scopes and features of each module and 100% management in an autonomous way, without depending on an vendor-lock.
- Interoperability: allows to “feed” to (and “feed” from) other existing tools, with clear rules based on ISO interoperability standards and adapted to systems such as X-Road, EDI-RIL, etc.
- Ease of implementation and use: was designed for users with a low level of technical knowledge, so that in 20 minutes anyone can learn how to use it, regardless of their age or education.
- Implementation spectrum: Unlike other solutions that solve one-off problems, Govlink allows the 100% of an organization's operation to be digitized natively.
How long does it take to implement Govlink™?
It depends on the size of the organization, but Govlink™ can be implemented in weeks, including training and data migration from other systems. There are complex cases where it can take longer.
The implementation process is always planned in advance.
Do you need your own infrastructure?
Not necessarily. Govlink™ works in the cloud, but file and database mirrors can be generated on the organization's own servers, always in accordance with local security policies.
Can it be integrated with other systems?
Yes, Govlink™ has REST API, X-Road integration, remote digital signature modules, authentication under Oauth 2 protocol with Govlink ID and integration for citizen wallets, which allows interoperating with existing systems from different origins.
What is the security level of Govlink™?
It complies with international ISO/IEC 27001 standards and uses end-to-end encryption, access control by roles y ongoing audits.
What level of support does Govlink™ have?
Public agencies have comprehensive accompaniment before, during and after implementation.
Wai™ support is designed to ensure that each agency achieves measurable results in efficiency and digital adoption.
A) Implementation stage
Assignment of a Project Manager specialized in local governments.
Initial training for officials, technicians and end users.
Customized configuration of modules, roles and permissions.
Assistance in data migration and regulatory compliance.
B) Operational stage
Technical help desk available through direct channels (chat, mail and telephone) with critical SLA option.
Automatic system updates without service interruptions.
24/7 performance and availability monitoring.
Periodic usage reports and efficiency metrics.
C) Partner support
Commercial material, demos and ongoing training resources.
Accompaniment in presentation meetings and technical-commercial support in the sales stage.
Certified trainings and trainings on new modules and functionalities.
Direct communication with the Wai™ product and marketing team to coordinate joint actions.
In short, Govlink™ support is not just about resolving incidents: it is a strategic accompaniment model that seeks to ensure that every public agency and every partner sustainable and demonstrable results in its digital transformation process.
Examples of procedures that can be digitized
- Citizen Reports (311 or 147).
- Qualification of Businesses and Industries.
- Application and management of construction permits.
- Supplier Registration.
- Permit for events.
- Digital Incoming Table.
- Digest (Ordinances, Resolutions, Decrees, etc).
- Tax benefits for large investments.
- Personnel leaves of absence.
- Digital files.
- Digital Signature and Electronic Signature.
- Citizen App.
- Loyalty Card.
- Data analysis with Artificial Intelligence (AI):
- Chatbot linked to user management
- Consumer Defense
- Shift management
- Animal and Pet Services
- Driver License Management
- Registration (schools, sports centers, cultural workshops, courses, etc.)
- House numbering
- Certificate of “Free debt”.”
- Professional profiles and CVs
- Request for Access to Public Information
- And more
Does it comply with Personal Data Protection laws?
At Wai™ we take Personal Data Protection very seriously.
In some cases, Govlink™ works with differentiated environments between jurisdictions, to ensure compliance with the regulations in force in each country or territory, while maintaining compatibility between jurisdictions.
In addition to complying with strict procedures for their treatment, our Regulatory Compliance team has worked hard to fully comply with the following regulations:
- Argentina: We fully comply with the National Law of Personal Data Protection (Law 25.326). In addition, we are Responsible Registered in the National Directorate for the Protection of Personal Data and our databases have their corresponding registration. On the other hand, personal data are processed in servers located within the Argentine Republic or, failing that, in countries or territories with Personal Data Protection regulations that are compatible with the provisions of the Argentine Data Protection Act. DNPDP Provision 60/2016 and the Resolution AAIP 34/2019.
- European Union: We comply with the General Data Protection Regulation (GDPR - EU Regulation 2016/679), which establishes the strictest global principles for privacy and personal data processing. In the case of operations or data storage in the EU, we guarantee all the principles of the regulation.
- United States: we comply with the main applicable sectorial and state regulations, adopting the best practices of the framework NIST Privacy Framework and the principles of U.S.-EU Data Privacy Framework for transfers from the EU or Latin America. According to the State where the tool will be implemented, we review all local regulations related to Personal Data Protection and Cybersecurity to ensure full compliance.
- Colombia: We comply with the Law 1581 of 2012 and its regulatory decrees, guaranteeing the processing of personal data in accordance with the principles of legality, purpose, freedom, truthfulness, transparency, access and restricted circulation. The holders may exercise their rights to know, update, rectify and delete their personal data. Our internal procedures are aligned with the guidelines of the Superintendence of Industry and Commerce (SIC) and we adopt adequate security measures according to the nature of the information.
- Puerto Rico: We comply with the Law No. 39-2012 on the Protection of Personal Information of Citizens and with the Law on Information Security (Law No. 111-2005), which establishes safeguarding and notification obligations in the event of security incidents.
- República Dominicana: We comply with the Law 172-13 on Integral Protection of Personal Data and the provisions of the Dominican Telecommunications Institute (INDOTEL).
- Uruguay: We comply with the Law No. 18.331 on Personal Data Protection and Habeas Data Action., The Company is subject to the provisions of its Regulatory Decree No. 414/009 and the guidelines of the Regulatory and Personal Data Control Unit (URCDP).
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