80% of a case file’s time is waiting. Get it back with Govlink™ AI.
AI agents that do the mechanical work of every procedure and case file until it is ready to be decided and signed. The decision stays human, but the waiting disappears.
If a case file takes 100 days, close to 80 are not work: they are waiting. Waiting for a review, a signature, for someone to look at it, for it to come back from another office. Govlink™ AI puts that dead time to work: artificial intelligence agents receive the procedure or case file, gather what is missing, verify the data and leave it pre-assessed, ready for a person to open it, review, decide and sign.
The problem is almost never the decision: it is everything that happens before it
In public administration, a case file goes back and forth, a piece of data has to be checked, a document has to be read by someone, a referral sits in an inbox.
Govlink™ AI does not replace the public official: it takes that mechanical work off their hands. Each agent acts as one more member of a department —it does the same tasks as a human operator, but in seconds and without bottlenecks—. When the case reaches the person, it arrives processed: validated data, documents already read and a well-founded recommendation. The human does not start from scratch: they review and decide on work already done.
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Takes the case
Like any operator in the department.
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Leaves a note
And drafts what the case needs.
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Requests information
What is missing, from whoever should provide it.
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Verifies requirements
Against the agency’s own rules.
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Drafts the referral
Or the case file entry.
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Routes it
To the right department or signatory.
How does it work?
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It receives the case, like any operator
When a procedure or case file comes in or is routed to its department, the agent picks it up automatically. It handles the types you enable for it, within its enabled department.
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It gathers, reads and verifies
It analyzes the form, reads the content of the attached documents (including scans and images, with text recognition) and checks them against the regulations and internal guidelines of your own agency that you loaded into it.
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It leaves it ready to decide
In a procedure, it drafts the note, requests what is missing and routes it to the right person. In a case file, it drafts the entry or the referral and picks the signatory, but it never signs.
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The person opens it, reviews, decides and signs
The official sees the agent’s work, approves or corrects it, and signs. The authorship of the decision, and the signature, are always human.
Two modes, you choose per department
Supervised
The agent proposes each action and a person approves it with one click.
Autonomous
It carries out the routine work and hands over to the human only at the decision point.
What it solves
Case files that arrive ready to sign
The agent assembles the case file, drafts the routine referral or order, organizes the proceedings and picks the signatory. The official opens it, reviews and signs. The back-and-forth disappears; the signature does not.
No more case files that “sleep”
No case sits for weeks waiting for someone to look at it: the preliminary work is done as soon as it comes in. The human team focuses on complex cases and on deciding, not on moving paper.
Faster licenses and permits
The agent checks requirements, validates documentation and leaves the request ready —or asks for what is missing— the same day. Shorter lines, more predictability for businesses and residents.
A front desk that does not overflow
Demand peaks, campaigns, deadlines: volume does not change response time, because the agent does the first pass.
A better citizen experience
Residents get answers and information requests in hours, not weeks, and with uniform criteria: the same procedure is always assessed the same way, no matter who takes it.
Fairness and traceability
Every case is processed by the same standard and recorded step by step: what the agent looked at, what it recommended and who decided. End-to-end auditable management.
The team focused on what matters
Public talent stops being spent on repetitive tasks and is freed up for service, judgment and public policy.
Management data that shows up on its own
Operating inside the workflow, the system shows where each type of procedure or case file gets stuck and how long each stage really takes: direct input for managing better.
Data protection and security
The decision —and the signature— never leave the State
The agent proposes, drafts and organizes; it does not approve, close or sign. In case files it drafts the entry and picks the signatory, but the one who signs is always a person. There is always a human at the decision point.
Least privilege by design
Each agent is a scoped service account: only its department, only the enabled types, with no approval or administration permissions. It cannot log in, cannot be impersonated and sees nothing outside its scope.
Everything is audited
Every action by the agent is recorded as such —flagged as AI, with the person who approved it— on the system’s own audit trail. Nothing happens “on the side”.
Personal data protection (Argentine Law 25.326)
For sensitive information we operate under a data processing agreement, with no use for model training and zero retention. Sensitive cases can be restricted to providers that meet the required level, or processed on a local engine.
Hardened against manipulation (prompt injection)
Ground rule: everything the agent reads is untrusted data (forms, documents, notes) and everything it returns is a request, never an authorization. It works on a single case at a time, does not choose recipients or external addresses, and every action is re-validated against what it is allowed to do before it runs.
API integration and open standards
It integrates with existing systems via API, with keys scoped by module and permission, over HTTPS and with the same security barriers as the rest of the platform.
Less waiting. The same decisions, made by people.
- The decision and the signature remain a person’s.
- Agents per department, with the procedure and case file types you enable.
- Everything audited: what the agent looked at, what it recommended and who decided.
Govlink™ AI does not change who decides or who signs in your agency. It changes everything that today happens —slowly— before that signature.
Request a demo and watch it work on a real procedure and a real case file.
